Hi, I’m Barry!

Senior Business Systems Analyst with 15+ years of experience delivering 3x revenue growth and integrated CRM/ERP stacks (Salesforce, NetSuite, D365) across Healthcare, Manufacturing, Retail, and E-commerce.

Led an enterprise-wide pandemic response transformation, architecting a Salesforce-driven remote operating model that coordinated White House directives, federal agency partnerships, and electronic supply chains; removed geographic constraints, scaled participation 3x in 6 months, and launched a new department for global expansion.
Spearheaded AI adoption strategies, identifying scalable high-ROI automation opportunities while establishing data privacy guardrails, hallucination mitigation and governance structure utilizing Copilot.
Engineered a custom Q2C/CPQ Salesforce framework, tripling revenue in 18 months. Automated B2B/B2C bundling, digital payments, tiered subscriptions for ERP/Finance systems.
Directed a cross-functional recovery team spanning 100+ provider stakeholders and external SMEs to architect and implement an integrated CRM and ERP platform solution serving 20+ global health programs and delivering $650k in cost savings.

👉 Explore my Selected Project Case Studies covering Salesforce/MuleSoft CRM integrations, financial ERP modernizations (NetSuite, MIP/Microix, Acumatica, D365 Business Central), and transformations across Shopify, Workday, ADP, HubSpot, ServiceNow and more - with clear examples of requirements gathering, user stories, and UAT in real projects.

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Resume

Project Case Studies

PLATFORMS & TOOLS

Salesforce (Sales Cloud, Service, CPQ, Einstein, NPSP, Administration). Trailhead Rank: Ranger

ERP/Finance/HCM: D365 Business Central, NetSuite, MIP, Acumatica, Workday, ADP, QuickBooks

ITSM: ServiceNow (incl. GenAI & Now Assist); EHR: Epic

Marketing/Fundraising/Donor Mgmt: HubSpot, Pardot, Marketing Cloud, Raiser’s Edge

Integration & Automation: Mulesoft, Boomi, Power Automate, Zapier

Data & Analytics: SQL (basic querying), Power BI, Tableau, Visio

Collaboration & Delivery: JIRA, Confluence, Smartsheet, MS Project, Miro, Trello, Teams, Slack

AI: Governance and Ethics, Autonomous AI Agent design, Retrieval-Augmented generation, Privacy guardrails, Hallucination mitigation, Prompt engineering, No-code / Low code Implementation.

SELECTED PROJECT CASE STUDIES

AI Readiness & Augmentation Roadmap

How I helped a manufacturing client identify practical AI use cases across Salesforce, D365 Business Central, ServiceNow and Workday - without new software spend or disruptive implementation.

AI Readiness & Augmentation Roadmap